Practical notes on automation, AI systems, internal apps and the decisions behind software that people actually use.
The category is two years old and already full of people selling the same three workflows at consulting prices. Here's what the work really involves, where it fails, and the questions that separate a partner from a demo.
Read articleA client portal removes the status-update loop between you and your customers. Here is how to work out whether it pays for itself, what belongs in version one, and the three reasons portals fail after launch.
Read articleA plain definition of an AI agent, the four levels of autonomy worth distinguishing, and an honest look at why most enterprise agent pilots die before production. Written for the person who has to approve the budget.
Read articleAn MCP server is the layer that lets an AI assistant reach your actual systems. What it contains, what it costs, where it goes wrong, and how to decide whether your company needs one — from a team running four of them.
Read articleThe whole method we use to find where a company is losing time, written out so you can run it yourself on a Thursday afternoon. No tools to buy, no consultant required.
Read articleAnthropic's new flagship doubles frontier performance while cutting costs — what it means for anyone building agentic products.
Read articleStacking another subscription rarely fixes the actual workflow problem. Here's when a small custom app beats adding one more SaaS tool to the pile.
Read articleOne repeated pattern shows up again and again in client inquiries: information trapped in one tool, needed in three others. Here's the workflow we build to fix it.
Read articleComputer-use AI agents can already operate real, undocumented internal software. That changes what "automatable" means for legacy tools and admin panels.
Read articleNo pitch deck, no generic discovery questionnaire. Here's what actually happens on the first call before we quote a fixed price.
Read articleNot velocity, not story points, not hours logged. One number tells us more about whether a project is going well than everything else combined.
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